Technical Support Team Lead

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, May 01, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Technical Support Team Lead to guide customer onboarding and enhance support operations.

Key Responsibilities

Manage and mentor a team of technical support specialists to foster a high-performance environment
Develop and implement support protocols to improve efficiency and customer satisfaction
Oversee complex client issues, ensuring timely resolution and maintaining high customer satisfaction levels

Required Qualifications

Minimum of 3 years in technical support, with at least 1 year in a leadership role
Familiarity with support tools (e.g., Zendesk, Intercom), APIs, and basic scripting or SQL knowledge
Strong analytical skills with a proactive approach to identifying and resolving issues

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

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