Technical Support Team Lead

Job Summary

A company is looking for a Technical Support Team Lead.

Key Responsibilities

• Serve as a subject matter expert for Tier 2-level technical issues
• Troubleshoot technical concerns and collaborate with internal teams to document and resolve issues
• Manage escalations from internal teams and contribute to continuous improvement efforts

Required Qualifications

• 2-4 years of experience in customer support or technical support operations
• At least 1 year of team leadership experience
• Experience supporting software or digital platforms
• Familiarity with support tools (e.g., Zendesk, Jira, or similar)
• Empathy-driven mindset with a passion for improving user experience