Technical Support Team Lead

Job Summary

A company is looking for a Team Lead, Solutions Support.

Key Responsibilities

• Lead and provide guidance to Enterprise Support Engineers, ensuring quality in case management
• Monitor performance metrics, ticket flow, and adherence to service level agreements (SLA)
• Deliver advanced troubleshooting support for complex issues related to AVD, Intune, and customer onboarding

Required Qualifications

• 5+ years of experience in technical support, cloud infrastructure, or enterprise systems
• Strong experience with Azure Virtual Desktop and Intune environments
• Ability to lead peers and establish technical standards
• Experience in troubleshooting and diagnosing complex technical issues
• Completion of Microsoft AZ104 Certification within 90 days of employment