Technical Support Team Lead

Job Summary

A company is looking for a Technical Support Team Lead to ensure reliable and high-quality operations within their support organization.

Key Responsibilities

• Mentor a team of Analysts, manage escalations, and ensure SLA adherence while stabilizing processes
• Design support playbooks and introduce AI agents to automate and standardize recurring cases
• Guide the team in troubleshooting complex data pipeline issues and collaborate cross-functionally

Required Qualifications

• Strong leadership skills with experience in coordinating teams and making autonomous decisions
• Proficiency in SQL and relational databases, capable of writing complex queries and debugging scripts
• Experience utilizing modern AI tools for operational automation and workflow scaling
• Genuine enthusiasm for technology and curiosity about complex systems
• Fluent in English with the ability to explain technical topics clearly