Technical Support Team Lead

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Mar 17, 2026

This job expires in: 5 days

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Masters

Job Summary

A company is looking for a Technical Support Team Lead to ensure high-quality support operations.

Key Responsibilities

Mentor a team of Analysts, manage escalations, and ensure adherence to SLAs
Design support playbooks and implement AI agents to automate processes
Guide the team in troubleshooting complex data pipeline issues and collaborate cross-functionally

Required Qualifications

Strong leadership skills with the ability to coordinate and make autonomous decisions
Proficiency in SQL and relational databases, capable of writing complex queries
Experience with modern AI tools and automation agents
Genuine enthusiasm for technology and curiosity about complex systems
Fluent in English with strong skills in structuring written communication

COMPLETE JOB DESCRIPTION

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