Technical Support Team Lead

Job Summary

A company is looking for a Technical Support Team Lead to ensure high-quality customer service and manage daily support operations.

Key Responsibilities:

• Mentor, coach, and train support specialists to improve performance and growth
• Act as the primary escalation point for complex, high-priority customer technical issues
• Monitor key support metrics to identify bottlenecks and improve processes

Qualifications:

• 2+ years of experience in a technical leadership or senior role
• Experience in the non-admitted wholesale insurance space with familiarity in supporting software solutions
• Hands-on experience with configurable vendor policy administration systems; experience with C1 or Insurity products preferred
• Bachelor's degree in Information Technology, Computer Science, or a related discipline (preferred); equivalent professional experience will also be considered