Technical Support Team Lead

Job Summary

A company is looking for a Technical Support Team Lead to ensure the support organization operates reliably and efficiently.

Key Responsibilities

• Mentor a team of Analysts, manage escalations, ensure SLA adherence, and conduct post-mortems
• Design support playbooks and implement AI agents to automate recurring cases
• Guide the team in troubleshooting complex data pipeline issues and collaborate with cross-functional teams

Required Qualifications

• Strong leadership skills with experience in coordinating teams and making autonomous decisions
• Proficiency in SQL and relational databases, capable of writing complex queries
• Experience with modern AI tools for automation and operational scaling
• Genuine enthusiasm for technology and a curiosity for exploring complex systems
• Fluent in English with the ability to explain technical topics clearly