Technical Support Team Lead

Job Summary

Seeking a dynamic Technical Support Team Lead, this full-time hybrid position will manage and coach a team of Support Engineers, ensuring exceptional customer service while actively participating in support tasks and initiatives.

Key responsibilities:

• Manage, mentor, and develop a team of Technical Support Engineers to deliver world-class customer experiences
• Set performance goals and provide regular feedback to ensure team objectives are met
• Engage directly with customers to resolve complex technical issues and perform website performance audits

Required qualifications:

• Proven experience in managing high-performing technical teams
• Strong technical background in WordPress and hosting services
• Experience developing and implementing customer support strategies
• Ability to analyze customer data for strategic decision-making
• Exceptional interpersonal skills for effective collaboration across teams