Technical Support Team Lead

Job Summary

Leading a global team in a full-time remote capacity, the Technical Support Team Lead will oversee enterprise support operations, ensuring high-level responsiveness and operational excellence while mentoring support specialists and providing hands-on technical assistance.

Key responsibilities

• Lead and develop a team of support specialists, fostering a culture of excellence and high performance
• Manage end-to-end enterprise support operations, including metrics and KPIs, across global shifts
• Identify operational improvements and implement new workflows to enhance team efficiency and responsiveness

Required qualifications

• Deep technical expertise in customer support, AI landscape, APIs, and telephony systems
• Proven leadership experience in building and managing high-performing teams
• Strong capability in technical execution, including troubleshooting and mentoring
• Experience managing metrics and operations in fast-paced environments
• Familiarity with B2B or enterprise support and managing complex customer relationships