Technical Support Team Lead

Job Summary

Leading a global team in a full-time remote capacity, the Technical Support Team Lead will oversee enterprise support operations, drive operational excellence, and ensure high-quality technical support for strategic accounts.

Key responsibilities

• Lead and develop a team of support specialists, fostering a culture of excellence and driving performance
• Manage day-to-day metrics and operations, ensuring smooth support across global shifts and time zones
• Provide hands-on technical support while identifying and implementing operational improvements

Required qualifications

• Deep technical expertise in customer support, AI technologies, APIs, and telephony systems
• Proven leadership experience in building and managing high-performing teams
• Strong capability in technical execution and troubleshooting, including code and AI-related issues
• Experience managing metrics and operations in fast-paced environments
• Familiarity with B2B or enterprise support demands and complex customer relationships