Technical Support Technician

Job Summary

A company is looking for a Part-time Technical Support Technician.

Key Responsibilities

• Provide technical support to customers via calls, portal requests, and emails, ensuring first-time resolutions
• Troubleshoot and resolve hardware and software issues using a logical approach
• Collaborate with team members to escalate product issues and create/update knowledge base articles

Required Qualifications

• Associate degree in information systems, engineering technology, computer programming, or a related field
• Previous experience demonstrating technical learning ability and aptitude may be considered
• Must be 18 years of age or older
• Fluency in English, both written and verbal
• No immigration visa sponsorship available for this position