Technical Support Technician

Job Summary

A company is looking for a Technical Support Technician to provide essential IT support and maintain client service excellence.

Key Responsibilities

• Provide customer service and support via phone, email, and ticket requests for IT issues
• Install, modify, and repair computer hardware and software, including mobile devices
• Assist with conference room technology setup and manage IT asset procedures

Required Qualifications

• High school diploma or equivalent with two or more years of Service Desk experience
• Experience in a Microsoft environment and familiarity with various software and hardware
• Ability to manage multiple projects in a fast-paced environment
• Ongoing interest in personal and professional development
• Participation in rotating on-call and after-hours support is required