Technical Support Technician

Job Summary

A company is looking for a Technical Support Technician to provide essential IT support and maintain service excellence.

Key Responsibilities

• Provide excellent customer service and support to end-users via phone, email, and ticket requests
• Install, modify, and repair computer hardware and software, as well as support mobile devices
• Manage office moves and conference room technology setup, ensuring timely resolution of outstanding requests

Required Qualifications

• High school diploma or equivalent with two or more years of Service Desk experience, preferably in a law firm
• Experience in a Microsoft environment, with familiarity in Microsoft Office 365 and Active Directory
• Knowledge of Dell hardware, printers, scanners, and computer peripherals
• Experience with mobile operating systems, VPN, and file server knowledge
• Certifications such as MTA, MCSA Windows 10/11, or COMPTIA A+ are desired