Technical Support Technician

Job Summary

A company is looking for a Technical Support Tech I to provide software and hardware support remotely.

Key Responsibilities

• Provide technical support for software and hardware to employees, sales reps, and customers
• Diagnose and resolve issues following documented procedures and escalate higher-tier problems as needed
• Document all interactions and provide training to prevent future issues and enhance user knowledge

Required Qualifications

• Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or related field
• 1 to 2 years of IT work experience in computer systems or support
• Demonstrated knowledge of basic hardware and software products
• Experience with call tracking systems and Help Desk practices
• Familiarity with tools such as Ivanti, Active Directory, and Outlook functionality