Technical Support Technician

Job Summary

A company is looking for a Technical Support Technician I.

Key Responsibilities

• Provide telephone support to customers and resolve issues via phone, chat, and email
• Maintain records of customer issues and resolutions, and manage site setups and report distribution
• Collaborate with Software Engineers and field support to develop action plans and assist in training others

Required Qualifications

• 4-year BA degree in Interdisciplinary Studies
• 12+ years of technical support, call center, or customer support experience
• Working knowledge of PC software such as Microsoft Word, Excel, and Office
• Ability to work in multiple systems simultaneously
• Experience in creating technical documentation and managing customer configurations