Technical Support Technician

Job Summary

A company is looking for a Technical Support Technician II to provide remote technical support for retail customer incidents.

Key Responsibilities:

• Provide professional phone support for technical issues and ensure compliance with SLAs
• Document incident transactions and perform troubleshooting to restore service
• Diagnose and resolve hardware incidents for various systems and support onsite technicians

Required Qualifications:

• 3 to 5 years of relevant work experience
• Bachelor's Degree in Computer Science or Information Technology
• Point-of-Sale (POS) and/or Self-Checkout qualifications
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Hands-on experience troubleshooting POS systems, networks, and computers