Technical Support Technician

Job Summary

A company is looking for a Support Technician to join a growing team.

Key Responsibilities

• Provide high-level support and customer service to product end users
• Offer basic technical support via email, phone, or other virtual methods
• Assist with platform and server upgrades, and troubleshoot hardware and network issues

Required Qualifications

• High School Diploma
• 1 year of customer service or call center experience
• Knowledge of Microsoft products (Office, Workstation, Server SQL)
• College level courses or vocational training in Computer Science preferred
• Electronic Content Management and Desktop Support experience preferred