Technical Support Technician

Job Summary

A company is looking for a Technical Support Technician to provide essential IT support and customer service.

Key Responsibilities

• Provide excellent customer service primarily through phone contact with end-users
• Resolve service desk requests related to computer systems, software, hardware, and remote access
• Support audio and video equipment for conference rooms and assist with office moves as needed

Required Qualifications

• High school diploma or equivalent with two or more years of Service Desk experience, preferably in a law firm
• Experience in a Microsoft environment and familiarity with Microsoft Office 365
• Strong knowledge of mobile operating systems, including iOS and Android
• Ability to participate in rotating on-call and after-hours support
• Ongoing interest in personal and professional development and training