Technical Support Technician

Job Summary

A company is looking for a Technical Support Technician to provide essential IT support and maintain service excellence.

Key Responsibilities

• Provide customer service and support via phone, email, and ticket requests for IT issues
• Install, modify, and repair computer hardware and software, including mobile devices
• Assist with office moves and conference room technology setup, and complete special projects as assigned

Required Qualifications

• High school diploma or equivalent with two or more years of Service Desk experience, preferably in a law firm
• Experience in a Microsoft environment and familiarity with various IT systems and software
• Ability to handle confidential information with discretion and maintain high ethical standards
• Participation in rotating on-call and after-hours support is required
• Ongoing interest in personal and professional development and training