Technical Support Technician

Job Summary

Providing advanced technical support, the full-time Technical Support Technician will perform on-site and remote inspection, installation, testing, and repair of microcomputer devices and classroom AV equipment while ensuring high-availability classroom infrastructure and desktop standardization.

Key responsibilities

• Deliver Tier 1 and Tier 2 support for faculty, staff, and students, diagnosing and resolving complex operating system and application conflicts
• Manage the full software lifecycle, including application packaging and automated deployment, while troubleshooting network connectivity issues
• Engage with faculty and staff for one-on-one instruction on classroom technologies and collaborate to improve Help Desk service delivery

Required qualifications

• Extensive expertise in personal computer hardware architecture and deep-dive hardware-level repairs for Windows and Apple systems
• Advanced knowledge of Windows 10/11 and macOS, including command-line troubleshooting and system recovery
• Proficiency in advanced diagnostic and data recovery software for common and proprietary application packages
• Ability to configure LAN management tools like Microsoft Intune in a complex WAN/LAN environment
• General knowledge of multimedia infrastructure and ability to troubleshoot AV control systems and connectivity issues