Technical Support Technician

Job Summary

Providing timely monitoring for a multi-state interconnected wide area network, the full-time Technical Support Technician I will identify and respond to network connectivity failures, manage resolutions, and engage with vendors while working remotely.

Key responsibilities:

• Proactively monitor the performance of deployed devices and ticket events when identified
• Inform impacted customers of events and provide frequent status updates until resolution
• Manage underlying carriers to report failures and drive timely resolutions with urgency

Required qualifications:

• Minimum of 6 months experience in a customer service call center, helpdesk, or support desk role
• Experience working with routers/switches, high-speed circuits, and TCP/IP network protocols is a plus
• Network-related certifications such as Network+, A+, or CCENT are preferred
• Ability to learn and adapt to new technologies and procedures
• Demonstrated ability to multi-task and independently resolve customer needs