Technical Support Technician
Job Summary
Providing frontline technical support for customer environments and hosted services, the full-time Technical Support Technician will respond to incidents, troubleshoot infrastructure-related issues, and maintain ownership of customer issues through resolution in a remote work setting.
Key responsibilities
- Respond to customer incidents and service requests through various support channels
- Troubleshoot issues related to servers, operating systems, connectivity, and hosted services
- Document and manage support requests while maintaining clear communication with customers
Required qualifications
- Experience in Technical Support, Systems Support, NOC, Managed Services, or Infrastructure Operations
- Foundational knowledge of servers, operating systems, networking, and virtualization concepts
- Ability to balance multiple tickets and priorities effectively
- Strong ownership of issues and commitment to follow through until resolution
- Willingness to learn new technologies and tools
Complete Job Description
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