Technical Support Trainee

Job Summary

Joining a dynamic team on a project-based engagement, the remote Technical Support Trainee will support day-to-day technical operations, assist in troubleshooting issues, and provide first-level support to users while collaborating with cross-functional teams to ensure timely resolution of incidents.

Key Responsibilities

• Triage and investigate incoming technical issues and support tickets
• Analyze logs and system behavior to identify root causes of reported issues
• Document findings and troubleshooting steps clearly and accurately

Required Qualifications

• 1-2 years of experience in web development or technical support roles
• Solid knowledge of JavaScript, HTML, and CSS
• Basic understanding of web development principles and front-end architecture
• Experience analyzing technical issues in web-based environments
• Advanced English level