Technical Team Lead

Job Summary

A company is looking for a Technical Team Lead to provide guidance and support to service technicians while driving customer service and team KPIs.

Key Responsibilities

• Act as the primary contact for technician questions and issues
• Monitor communication channels to ensure technicians receive support for ticket resolution
• Manage high-priority escalations and maintain robust communication with customers and management

Required Qualifications

• Knowledge of PC hardware installation, repair, testing, and troubleshooting
• Experience in scripting within a Windows environment
• Familiarity with Microsoft Windows and Office applications
• 1-2 years of leadership and training experience in an IT environment; MSP experience preferred
• Bachelor's degree in Information Technology or Computer Science is preferred