Technical Team Lead

Job Summary

A company is looking for a Technical Team Lead to provide guidance and support to service technicians while driving customer service and KPIs.

Key Responsibilities

• Serve as the primary point of contact for technician questions and issues
• Monitor service boards and assist technicians in ticket resolution
• Drive customer satisfaction and service KPIs for the team and individual technicians

Required Qualifications

• 1-2 years of tech support experience
• 1-2 years of people management experience in an IT environment
• 1-2 years of customer service experience
• Bachelor's degree in Information Technology or Computer Science is preferred
• Knowledge of PC hardware installation, repair, and troubleshooting