Technical Writer

Job Summary

A company is looking for a Technical Writer for their Customer Experience team in Bangalore.

Key Responsibilities

• Create and develop comprehensive documentation tailored for diverse audiences, including Standard Operating Procedures and training materials
• Collaborate with cross-functional teams to gather and define product and documentation requirements
• Design and implement Salesforce Experience Cloud Sites and manage a Salesforce Knowledge instance

Required Qualifications

• Proven experience in technical writing with a strong portfolio of service and product documentation
• Experience in a global service environment, adapting content for diverse audiences
• Working knowledge of Salesforce, including Experience Cloud and Site Builder
• Familiarity with basic HTML and CSS coding
• A degree in English, Communications, Technical Writing, or a related field is preferred