Technical Writer

Job Summary

A company is looking for a Technical Writer (Temp) to create and enhance documentation within the Customer Advisory Services team.

Key Responsibilities

• Collaborate with subject matter experts to develop and maintain Help Center content, including user guides and troubleshooting articles
• Communicate complex concepts in an engaging and easily understood manner for various audiences
• Organize and structure Help Center content for improved navigation and user experience

Required Qualifications

• 5+ years of technical writing experience in a SaaS environment
• Experience managing an end-to-end documentation creation process
• Ability to work independently and navigate ambiguity confidently
• Experience with content creation in multiple mediums, including infographics
• Familiarity with Zendesk is preferred