Technical Writer

Job Summary

A company is looking for a Technical Writer to support their Operations team by creating and managing documentation.

Key Responsibilities

• Create or edit Standard Operating Procedures (SOPs), process maps, and job aids
• Translate complex processes and technical information into user-friendly content
• Gather and document technical content from Process Owners and Subject Matter Experts (SMEs)

Required Qualifications

• Bachelor's degree or equivalent work experience
• 2+ years of technical writing and/or editing experience
• Minimum 1 year of experience in the insurance or financial services industry
• Working knowledge of MS tools (Visio, Word, SharePoint, PowerPoint, Excel)
• Proficiency in process mapping using Microsoft Visio or other mapping tools