Technical Writer

Job Summary

Leading the development and maintenance of process documentation, the full-time Technical Writer will evaluate knowledge base effectiveness, identify gaps, and create solutions while working in a hybrid or remote environment.

Key responsibilities

• Develop procedures, job aids, and knowledge management strategies to enhance documentation
• Analyze process documentation gaps and recommend improvements for efficiency and quality
• Translate complex subject matter into clear procedural and reference materials for associates

Required qualifications

• Bachelor's Degree or equivalent experience required
• 3-5 years of related technical writing experience required
• Understanding of documentation lifecycle and knowledge management principles
• Experience with existing and emerging technical writing technology, including AI
• Ability to provide guidance to entry-level associates and peers