Technical Writer

Job Summary

To support a dynamic team, the full-time ClaimsXM Technical Writer will gather, analyze, and create user-friendly documentation while collaborating with operational staff and technical teams.

Key responsibilities

• Collaborate with operational users and technical staff to gather accurate technical information for documentation
• Create, write, format, and maintain IT governance documentation, including policies and procedures
• Review and test content for consistency and accuracy, adapting materials for various audiences

Required qualifications

• 3-5 years of technical writing and training experience in a fast-paced IT organization
• Experience working directly with technical and operational team members
• Proficiency in Microsoft Products, including Word, Excel, Visio, and PowerPoint
• Analytical mindset with the ability to digest large amounts of data and extract relevant information
• Knowledge of the 7 C's of Technical Writing and proficiency with documentation software