Technical Writer

Job Summary

Collaborating with operational users and technical staff, the full-time ClaimsXM Technical Writer will gather, analyze, and format complex information into user-friendly documentation, while managing multiple projects and maintaining IT governance materials.

Key responsibilities

• Research and analyze technical information from various sources to create comprehensive documentation
• Write, edit, and format IT governance documentation, ensuring clarity and accessibility for diverse audiences
• Review and update documentation regularly for consistency, accuracy, and adherence to standards

Required qualifications

• 3-5 years of technical writing and training experience in a fast-paced IT organization
• Experience collaborating with technical and operational teams
• Proficiency in Microsoft Products including Word, Excel, Visio, and PowerPoint
• Strong analytical skills to digest data and extract relevant information
• Ability to manage multiple projects and meet strict publication deadlines