Technical Writer and AI Analyst

Job Summary

Working remotely on a 12-month contract basis, the Technical Writer and AI Quality Analyst will create and maintain internal help center resources, evaluate AI-generated responses, and improve documentation accuracy for IT support and troubleshooting.

Key Responsibilities:

• Develop and update clear, concise help center articles and troubleshooting guides
• Test and analyze AI support bot outputs for accuracy and relevance
• Investigate and resolve content inaccuracies by updating or creating new documentation

Required Qualifications:

• Proven experience in technical writing for help centers and IT troubleshooting
• Proficiency in evaluating and working with AI tools, including LLMs
• Strong analytical skills to trace and fix content issues
• Experience with Knowledge Management Platforms, preferably Contentful
• Familiarity with Jira is advantageous