Technical Writer II

Job Summary

A company is looking for a Technical Writer II, Knowledge Base & Enablement (IT/Service Desk).

Key Responsibilities

• Oversee the Knowledge Base initiative, including curation and delivery to clients
• Support design and implementation of knowledge flow strategies and technology infrastructure
• Facilitate requirement gathering and documentation, collaborating with various stakeholders

Required Qualifications

• Bachelor's degree in a STEM field or equivalent work experience
• 3+ years of experience in creating and maintaining technical documentation or knowledge base content
• Hands-on experience with documentation tools such as Confluence, Jira, or Microsoft SharePoint
• Familiarity with HTML or rich text editing for web-based documentation
• Experience working cross-functionally to gather requirements from stakeholders