Technology Command Center Manager
Job Summary
Supporting live hotel technology deployments, the full-time FLEX Manager, Command Center will manage real-time incident triage, troubleshooting, and escalation coordination in a 24x7 environment as part of Marriott's Digital + Technology Transformation program.
Key responsibilities
- Acts as a primary technical support resource during live deployment, cutover, go-live, hypercare, and stabilization activities
- Performs real-time incident triage and prioritization based on business impact, driving rapid restoration of hotel operations
- Manages multiple concurrent incidents and coordinates escalations with regional teams, global resolver groups, and vendors
Required qualifications
- Bachelor's degree in Information Technology, Computer Science, Hospitality Technology, or a related field, or equivalent professional experience
- 3+ years of hands-on professional experience in IT support, technical service desk, or Command Center operations
- Experience supporting live production environments and high-urgency incident response
- Fluency in English and Spanish; Portuguese preferred
- Strong troubleshooting experience across infrastructure, connectivity, and end-user environments
Complete Job Description
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