Technology Operations Support Analyst

Job Summary

Providing exceptional support for end-users and security, the full-time remote Technology Operations Support Analyst will manage user provisioning, automate access lifecycles, and monitor security tooling to protect company data.

Key responsibilities

• Deliver white-glove service for resolving end-user computing and customer platform issues
• Coordinate and automate user provisioning and deprovisioning processes
• Monitor security events and escalate issues to safeguard client and company data

Required qualifications

• 1-3 years of experience in helpdesk or security operations roles
• Experience providing level 1 or level 2 helpdesk support services
• Beginner to intermediate scripting or software development experience
• Familiarity with troubleshooting Windows, MacOS, or ChromeOS environments
• Knowledge of modern software distribution and remote management technologies