Technology Service Center Technician

Job Summary

Providing first-line support for password resets and service requests, the full-time Technology Service Center Technician will assist users remotely with clinical and non-clinical applications while documenting solutions and escalating issues as needed.

Key responsibilities

• Answers and prioritizes incoming requests from end users via various communication channels
• Documents technical solutions during issue resolution and escalates complex problems to Analysts and Senior Analysts
• Provides assistance with password resets, printing issues, and general remote support for enterprise applications

Required qualifications

• High school diploma/GED or 10 years of relevant work experience
• One year of customer service experience
• Ability to lift and carry objects weighing up to 25 lbs frequently
• Experience with data entry and keyboard use
• No specific professional license or certification required