Technology Service Center Technician
Job Summary
Providing first-line support for service requests and password resets, the full-time Technology Service Center Technician will assist users remotely with clinical and non-clinical applications while documenting solutions and escalating issues as needed.
Key responsibilities
- Answers and prioritizes incoming requests from end users via various communication channels
- Documents technical solutions and escalates issues to Analysts and Senior Analysts when necessary
- Resolves issues related to password resets, printing, and provides remote assistance
Required qualifications
- High School diploma/GED or 10 years of relevant work experience
- One year of customer service experience
- Ability to perform physical tasks, including lifting and data entry
- Familiarity with enterprise applications and hardware support
- No professional license or certifications required
Complete Job Description
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