Technology Services Specialist

Job Summary

Providing essential technology support, the full-time hybrid Technology Services Specialist will assist staff with hardware and software needs, manage helpdesk operations, and contribute to IT project initiatives.

Key responsibilities

• Deliver timely support for business-user hardware and software, including VoIP phones, laptops, and operating systems
• Maintain thorough documentation of support requests and resolutions while managing hardware inventory and shipping logistics
• Participate in IT projects and organizational events, providing on-site technical assistance as needed

Required qualifications

• A+ certification or equivalent experience
• Advanced skills in MS Office (2019-O365), Active Directory, and experience with SolarWinds ServiceDesk
• Strong understanding of IT infrastructure, networks, and telephony systems
• Proven experience in following standard operating procedures and delivering on service level agreements
• At least three years of professional experience in a technology support role