Technology Solution Center Analyst Lead

Job Summary

A company is looking for a Tech Solution Center Analyst Lead.

Key Responsibilities

• Provide support and problem resolution for technology products and applications
• Manage business process analysis projects and assist with performance analysis of Technology Solution Center operations
• Support leadership with knowledge management, training, and new product support

Required Qualifications

• Associates degree or equivalent experience required
• 4+ years of related business or functional experience
• Experience with service desk operations and technical support
• Knowledge of call center technologies and customer support operations
• No required certifications or licenses