Technology Support Analyst

Job Summary

A company is looking for a Technology Solution Center Analyst.

Key Responsibilities

• Provide first line support and problem resolution for technology products and applications
• Utilize tools to deliver remote technology support services for internal employees and contractors
• Escalate issues to higher-level support teams as necessary

Required Qualifications

• Associate's degree or equivalent experience
• 3+ years of related experience in a technology support role
• Experience with service desk operations and ticket management
• Familiarity with call center technologies and technical troubleshooting
• No specific certifications or licenses required