Technology Support Analyst

Job Summary

A company is looking for a Technology Solution Center Analyst.

Key Responsibilities

• Provide first line support and problem resolution for technology products and applications
• Utilize tools to deliver remote technology support services for internal employees and contractors
• Escalate issues to higher-level support teams as needed

Required Qualifications

• Associates degree or equivalent experience in a related field
• Typically requires 3+ years of relevant experience
• Knowledge of call center technologies and customer support operations
• Familiarity with hardware infrastructure and help desk procedures
• No required certifications or licenses