Technology Support Analyst

Job Summary

Providing first-line support for applications and systems, the full-time Technology Support Analyst will assist users with Electronic Health Record (EHR), MS Office, and hardware issues while working remotely.

Key responsibilities

• Resolve issues related to applications and hardware, ensuring effective user support
• Conduct root cause analysis and recommend improvements to eliminate recurring issues
• Mentor team members and provide informal training on customer issue resolution

Required qualifications

• Associate's degree or IT Certificate in computer science or a related field, or equivalent experience
• Two years of relevant experience in a technology support role
• Familiarity with Electronic Health Record (EHR) systems and MS Office applications
• Ability to lift/carry objects weighing up to 25 lbs frequently, with occasional lifting of up to 50 lbs
• Experience in call center environments or similar support settings