Technology Support Associate

Job Summary

Providing exceptional service and support in a remote environment, the full-time T3 Technology Support Associate II will respond to customer inquiries, manage support requests, and maintain professional relationships with internal and external customers.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email while adhering to established quality and service standards
• Utilize product knowledge to troubleshoot the T3 Platform and offer effective technical support
• Establish and maintain professional working relationships with customers and co-workers to enhance service delivery

Required qualifications

• High school diploma required; Associates Degree or higher preferred
• At least 3 years of experience in a customer service role, ideally within a contact center or multi-channel communication environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to multi-task effectively
• A passion for helping others and providing exceptional customer service