Technology Support Associate

Job Summary

A company is looking for a T3 Technology Support Associate I to provide exceptional service and support to customers in a multi-channel environment.

Key Responsibilities

• Provide excellent customer service by responding to inquiries via telephone, chat, and email
• Establish and maintain professional relationships with internal and external customers
• Utilize product knowledge to offer technical support and troubleshoot the T3 Platform

Required Qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, preferably in a contact center
• Working knowledge of G-Suite applications
• Ability to adapt to change and work under pressure
• Passion for helping others and providing exceptional service