Technology Support Associate

Job Summary

Providing remote support for corporate standard technology products, the full-time Technology Support Associate will conduct hardware and software planning, troubleshoot technical issues, and manage installations and upgrades while collaborating with staff and vendors to ensure service consistency.

Key responsibilities

• Organizes and coordinates activities for installing, deploying, and upgrading technology products
• Manages customer relationships to track service levels and ensures compliance with established procedures
• Drafts and maintains policies, standards, and procedures to document technical processes

Required qualifications

• Bachelor's Degree or 2-4 years of relevant experience preferred
• Bachelor's Degree in Computer Science or a related field preferred
• A+ Certification preferred
• Experience with Networking Technology preferred