Technology Support Associate

Job Summary

Providing exceptional service and support in a remote capacity, the full-time T3 Technology Support Associate II will manage customer inquiries across multiple channels, ensuring timely and accurate responses while maintaining professional relationships with internal and external customers.

Key Responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Utilize product knowledge to provide efficient technical support and troubleshoot the T3 Platform
• Establish and maintain excellent working relationships with customers and co-workers

Required Qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, preferably in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively
• Ability to adapt positively to change and handle difficult customer interactions professionally