Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers remotely by managing inquiries, troubleshooting the T3 Platform, and maintaining professional relationships.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email while adhering to established quality and service standards
• Utilize product knowledge to deliver effective technical support and troubleshoot issues for customers
• Collaborate with co-workers to achieve departmental and company goals while enhancing industry knowledge through continuous learning opportunities

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Proficient in G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to multi-task and manage time effectively
• Demonstrated ability to maintain professionalism and confidentiality in customer interactions