Technology Support Associate

Job Summary

Providing exceptional service and support to internal and external customers, the full-time T3 Technology Support Associate II will respond to inquiries via multiple channels while managing customer relationships and troubleshooting the T3 Platform remotely.

Key responsibilities

• Deliver timely and professional responses to customer inquiries through phone, chat, and email
• Establish and maintain strong working relationships with customers and co-workers
• Utilize product knowledge to provide effective technical support and troubleshoot issues

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center environment
• Familiarity with G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively
• Demonstrated ability to maintain professionalism and confidentiality in customer interactions