Technology Support Associate

Job Summary

To support a growing team, the full-time T3 Technology Support Associate II will provide exceptional service and support to internal and external customers in a remote environment, managing inquiries through various communication channels and facilitating support requests effectively.

Key responsibilities

• Provide excellent customer service by responding to inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional relationships with customers and co-workers to enhance service delivery
• Utilize product knowledge to troubleshoot and provide technical support for the T3 Platform

Required qualifications

• High school diploma required; Associates Degree or higher preferred
• At least 3 years of experience in a customer service role, preferably in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively
• Ability to maintain a high level of confidentiality and professionalism in customer interactions