Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers remotely by addressing inquiries through multiple channels while maintaining professional relationships and ensuring timely solutions.

Key responsibilities

• Deliver excellent customer service by responding to inquiries via telephone, chat, and email in a timely and professional manner
• Utilize product knowledge to provide effective technical support and troubleshoot the T3 Platform for customer inquiries
• Manage time effectively to meet productivity levels and turnaround times within established service standards

Required qualifications

• High school diploma required; Associates Degree or higher preferred
• Minimum of 3 years experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to multi-task and navigate various programs
• Ability to maintain professionalism and confidentiality while handling sensitive topics